New Delhi: IndiGo, which has been facing significant operational disruptions, on Thursday announced that it will offer travel vouchers worth Rs 10,000 to each passenger whose flights were cancelled or delayed for long during December 3-5.
The compensation would be in addition to the amount that needs to be provided to passengers for flight cancellations under DGCA norms.
In a statement, IndiGo said it regrettably acknowledges that part of its customers travelling on December 3, 4, and 5 were stranded for many hours at certain airports, and a number of them were severely impacted by congestion.
“This compensation is in addition to the commitment under the existing government guidelines, as per which, IndiGo will provide compensation of ₹5,000 to ₹10,000 depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of departure time,” the statement said.
